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外国活爹客户让你快点发货。那如果真的赶不出来,该怎么拒绝又不伤感情呢?第一步,先表达理解 + 共情。比如可以说:“I totally understand this order is very important to you.”“We know your timeline is tight, and we’ll do our best to support.”(我完全理解这批货对您来说非常重要,我们也会尽最大努力配合。)第二步,说明原因 + 给出事实依据。比如:“However, our current production schedule is quite full, and we need to ensure the quality for every order.”(但是我们目前的生产计划已经排得比较满,同时我们也需要保证每一批货的质量。)或者更自然一点:“We’d love to help, but we’re afraid pushing it too fast might affect the quality control process.”(我们很想帮忙,但太赶可能会影响品质把控。)第三步,给出替代方案(solution instead of rejection)。“What we can do is move your order forward by a few days and update you if there’s any earlier slot available.”(我们可以帮您把订单提前几天排产,如果有更早的时间空出来会第一时间通知您。)或者:“Alternatively, we can prioritize part of the shipment first, and send the rest later.”(或者我们可以先发一部分货,剩余的稍后发出。)第四步,表达合作意愿 + 以积极结尾。“We really value this cooperation, and we’ll make sure everything goes smoothly.”(我们非常重视这次合作,会确保整个流程顺利进行。#英语#英语口语#商务英语#成人英语#外贸 #成人英语
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